Scanning Windows XP Embedded Thin Client Devices

[pjbate]

Hi there,

We have a number of HP Thin Client Devices that run Windows XP Embedded. They come up with a lot of "provider load failure" errors when scanned. I have checked the WMI service and its running. Is there anything else I can try to get this working?

Ta,
Peter

[Hemoco · Accepted solution]

untested, but I believe it's this one : http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-531...

[pjbate]

No info listed at all. I'll have a dig around the HP website and see if I can find the WMI addon. The WMI service is started on the thin client. When I try a test connection action I get the following provider errors:

DNS test
-----------------------------------------------
Is this the correct remote IP: 172.31.1.115
If not, please check for DNS problems

\root\cimv2 Remote WMI access test FAILED
Provider load failure

Remote WMI test
-----------------------------------------------
\root\cimv2 Remote WMI access test FAILED
Provider load failure

Remote Registry test using WMI
-----------------------------------------------
\root\default Remote WMI access test FAILED
Not found

[Hemoco]

Is there no info scanned at all?

This error can also be caused by wmi not properly working (or not installed)

If you have an HP embedded XP, I believe there is an addon from HP to install wmi on the thin client.

[pjbate]

Hi there,

Okies so is this an expected behaviour? The computer's information page is just filled with about 50 entries with this error and doesn't display any other details (e.g. disk information, os, memory, active directory info, etc.)

[Hemoco]

A provider load failure is a normal error for scanned items that are not available on the thin client (for example cdrom where there is no cd drive installed)