Hi,Currently on version 12.3.2.3, when I click on the "Create New Ticket" from an asset, it doesn't automatically add to the "Assets Concerning" List  As you can see below, it shows aid=2893 in the url but it doesn't link to the Assets Concerning. W...
Working through our helpdesk user list trying to clean up old users or accounts generated when users submit a ticket via email, but have also sent that email to outside people, and I've inadvertently transferred helpdesk data for an old employee to a...
As I know LS uses lastlog for detect last login of users.
So if you have non-english console then parser not works. If you login by domain user then lastlog doesn't work also.
I suggest change script to use another utility:
loginctl list-sessions
and...
I see that my scanning configuration (scanning both vCenter and IP Range) is picking up ESXi hosts twice, but is not merging the information together into a single asset. I have one asset that lists the FQDN of an ESXi host along with it's IP address...
Hello, I am trying to create an auto email alert for the user when we change their ticket type to a project. I could not find the setting for this. My second option was to send an alert when the State is changed to project. This works but it only all...
I've noticed that since we started updating to DDR5 RAM, it no longer shows in the Memory section of an asset. Sure, we can see how much RAM is in the machine from the summary page, but the actual Config > Hardware > Memory no longer shows the sticks...