Scheduled Reports Error

[CelesteMcCloy]

Greetings.  I have 3 scheduled reports that run on a Monday.  Starting on 8/5/2024 the reports did not send.  I can manually send the reports by clicking "Send Now" and they arrive and testing e-mail setting is successful.  

After the scheduled time for the Monday reports to send I see this error message: "The e-mail server has not been configured correctly. Message submission rate for this client has exceeded the configure limit (421)." 

I am very new to supporting this application. Reviewing community posts I could not locate anything that helped me resolve this issue. 

[FrankSc · Accepted solution]

Hello Celeste, 

Is the report output extremely large? This could be a reason for the failure. Could you also check if your mail server is not blocking specific emails or attachments? 
If you can't find a cause, please contact Lansweeper Support. They should be able to help you with this further

[CelesteMcCloy]

Thank you FrankSc.  My initial thought was it was email change and indeed it was.  Thank you.