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Remove SLA from Tickets

Hey Guy's!Our Team is using the Lansweeper Ticket-System for a few months now, and we decided that we don't need sla's.Now I'm trying to figure out, how to actually remove the SLA portion from the Tickets in the Lansweeper API, since we don't need it...

Fujitaka by • Engaged Sweeper II
  • 3783 Views
  • 1 replies
  • 0 kudos

Lastseen On Main Page Vs Lastseen On Asstes Tab

When I logon to Lansweeper the main page displays Lastseen and lists the current device on our network and has acurrent date listed with the device. When I to the assets tab the go to a specific asset it does not display the current date. Is the Last...

Terry1337 by • Engaged Sweeper II
  • 4124 Views
  • 2 replies
  • 0 kudos

Asset doesn't delete

I have a machine that I cannot delete using the delete button and was wanting to know if there was a way to get it out of Lansweeper using SQL. The machine is no longer in AD and was a VM that I deleted.

bmbarnett by • Engaged Sweeper III
  • 4525 Views
  • 3 replies
  • 0 kudos

Hardware Changes Alert

Is it possible to track hardware changes? For example, a system has 4GB of RAM. The IT team changes the RAM to 6GB. Now on the next scan, Lansweeper detected the system has now 6GB of RAM. Can I get an alert on this through an email or a report that ...

myousufhk by • Engaged Sweeper
  • 4493 Views
  • 1 replies
  • 0 kudos

Giving User Ability to Edit their Tickets

I want to give my users the ability to edit their tickets. A lot of people email their tickets in and I have to ask them to fill out fields in the web form. Is it possible to have someone click on their ticket in the link and change the ticket type/a...

MSI Deployment Question

I am trying to install an MSI via Lansweeper and the job fails when I try to send it through Lansweeper but works when I run the commands locally via the command prompt. The return error code I get is 1603. I have tried changing the run mode, install...

smozie by • Engaged Sweeper
  • 6967 Views
  • 2 replies
  • 0 kudos