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Second email account for HelpDesk

JTempleton
Engaged Sweeper III

‎10-11-2019 03:01 PM

Good day!

Yesterday I added a second email address to our Lansweeper helpdesk. emails sent to the address are loaded into Lansweeper. However, no outbound emails are being send. After a bit, the system adds a ticket note. I have attached a screenshot of the picture.

Does anyone have any ideas?
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Esben_D
Lansweeper Employee
Lansweeper Employee

‎10-18-2019 01:10 PM

I'm assuming you checked that a user is set for the ticket and that that user has a valid email address attached to it?

Otherwise I would not be sure what could be causing it.
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