I've added a ticket custom field that is a datetime record and has Agents Only and Required for closing checked.
I added a value when creating the ticket (self initiated as an agent) to the field. I then submitted the ticket, and closed the resulting ticket.
However, it required me to enter a value in the field when closing the ticket and overwrote the existing value.
I would have thought that since it already was populated, it won't require a new value.
Also, as a logged in agent, with the ticket assigned to me, I can't see that field in the closed ticket. I can see everything else.
Is there a setting to adjust so I can see the fields checked as "Agents Only" in the Change custom Fields interface?
