We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
I am unable to create a support case, I get a page with the error "Sorry, an unexpected issue occurred. Report it here", and then also cannot reply to the post at that link.
Good morning/eveningIn my compagny, we use the scan to get our hyper V servers informations however we seen that they're some guest VMs name that are duplicated AND with other vm's name which is very confusable.For exemple we've got one that is dupli...
Greetings. I have 3 scheduled reports that run on a Monday. Starting on 8/5/2024 the reports did not send. I can manually send the reports by clicking "Send Now" and they arrive and testing e-mail setting is successful. After the scheduled time f...
Hello,My Lansweeper server was initially configured with a static IP address, and the Lsagent was pushed to all our devices with the command LsAgent-windows.exe --server [IP Address] --port 9524 --mode unattendedI want to switch the computer hosting ...
Hi,Is there a way of removing assets in bulk based on their type?For example if I wanted to remove all monitors and stop them from being rescanned. How would I do this?I think my organisation may be using the classic view web portal. Some of the gu...
I am setting up a test with a supplier to for them to receive tickets from me ,and reply to my tickets from their support system.We both have on-prem solutions. The supplier use TopDesk.I am looking to auto close tickets when a specific phrase is use...
Hello,I have a couple of questions regarding location maps.Is there a way to "drag-select" or similar methods, to select a group of assets in order to move them around on the map?In the location map, is there a way to hide/show different kinds of ass...
Hi,
There are a few PCs that do not run Lsagent on daily basis. During troubleshooting, it was found that there is an entry of Enabled=0 in the LsAgent.ini file of these PCs.
(1) What may cause the Enabled flag = 0? (2) Will re-install the Lsagent...
