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05-02-2016 08:44 AM
Hi there!
i want to make a ticket viewable to all AD Members in our company (it´s about a major problem with our telephone connection). If i want to view the ticket from a user it says: "Zu diesem Ticket haben Sie keinen Zugang" (you have no access to this ticket)
I tried several way´s but i think what i´m looking for is not yet implemented?
Thank you,
Chris
i want to make a ticket viewable to all AD Members in our company (it´s about a major problem with our telephone connection). If i want to view the ticket from a user it says: "Zu diesem Ticket haben Sie keinen Zugang" (you have no access to this ticket)
I tried several way´s but i think what i´m looking for is not yet implemented?
Thank you,
Chris
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05-02-2016 10:21 AM
This is indeed not possible in the current version unless all users are an agent with access to the ticket's type, or all users are added as a CC user (which we don't advise for many users). You could instead make a knowledge base article by clicking on the Actions button on a ticket, then select Make knowledgebase article. Or you could add news on the Configuration -> News Page, which will be visible for all users who have access to the website.
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05-02-2016 11:04 AM
Thanks!
i created a Knowledgebase Article.
Feature request for the "Public Ticket" please 🙂
lg,
Chris
i created a Knowledgebase Article.
Feature request for the "Public Ticket" please 🙂
lg,
Chris
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05-02-2016 10:21 AM
This is indeed not possible in the current version unless all users are an agent with access to the ticket's type, or all users are added as a CC user (which we don't advise for many users). You could instead make a knowledge base article by clicking on the Actions button on a ticket, then select Make knowledgebase article. Or you could add news on the Configuration -> News Page, which will be visible for all users who have access to the website.
