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‎01-10-2025 05:19 PM
How our current system works is that an end user will send a ticket to helpdesk@company.com and Lansweeper will automatically open a ticket.
When an agent goes to close the ticket, for some reason that helpdesk account goes back and re-opens the ticket. The agent will then have to go back into the ticket and close it a second time for the ticket to stay officially closed.
How do I prevent the helpdesk account from re-opening tickets?
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‎01-10-2025 05:21 PM
I also need to add that I configured the "ignore these senders" setting on the configuration for the Help Desk but the issue still persists.
