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brodiemac2
Champion Sweeper
What tools are available to troubleshoot the helpdesk module? We have it setup and running but occasionally, certain emails are being ignored instead of creating tickets. Is there a log I can look at?
1 REPLY 1
prighi61
Engaged Sweeper III
You can try temporary setting the lansweeper server in debug mode:

1. Stop the Lansweeper Server service on your Lansweeper server.
2. Open the following file on the server with Notepad or another text editor and replace this with this: Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config
<appSettings>
<add key="debug" value="0"/>
</appSettings>

<appSettings>
<add key="debug" value="1"/>
<add key="LogHelpDeskConnection" value="7"/>
</appSettings>
3. Restart the Lansweeper service.
4. Send new emails.

Then have a look at Program Files (x86)\Lansweeper\Service\EmailLog.txt, as present on your Lansweeper server.

I hope this could help.