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MarcS
Engaged Sweeper

We use an outside vendor for some HR functions.  When an employee is terminated on that system, it generates an email which then creates a ticket from Do-Not-Reply@vendorcompany.com.  Obviously when closing the ticket, we get Undeliverable replies and of course, keeps opening the ticket.  Besides assigning the ticket to myself every time, what is a solid workaround for this?

1 ACCEPTED SOLUTION
chogan201
Engaged Sweeper III

We have a few third party services that open tickets via email.  I created an M365 Exchange Online mail transport rule to drop outbound emails to those "no reply" addresses that open tickets.  

View solution in original post

2 REPLIES 2
FrankSc
Lansweeper Tech Support
Lansweeper Tech Support

Hello MarcS,
You can set up a filter to ignore specific senders. Or also ignore specific subjects. 

This can be done with regular expressions.
 

chogan201
Engaged Sweeper III

We have a few third party services that open tickets via email.  I created an M365 Exchange Online mail transport rule to drop outbound emails to those "no reply" addresses that open tickets.  

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