![MarcS MarcS](https://community.lansweeper.com/html/assets/User_Avatar.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-04-2024 04:58 PM
We use an outside vendor for some HR functions. When an employee is terminated on that system, it generates an email which then creates a ticket from Do-Not-Reply@vendorcompany.com. Obviously when closing the ticket, we get Undeliverable replies and of course, keeps opening the ticket. Besides assigning the ticket to myself every time, what is a solid workaround for this?
Solved! Go to Solution.
- Labels:
-
General Discussion
![chogan201 chogan201](https://community.lansweeper.com/html/assets/User_Avatar.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-04-2024 11:10 PM
We have a few third party services that open tickets via email. I created an M365 Exchange Online mail transport rule to drop outbound emails to those "no reply" addresses that open tickets.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-06-2024 11:00 AM
Hello MarcS,
You can set up a filter to ignore specific senders. Or also ignore specific subjects.
This can be done with regular expressions.
![chogan201 chogan201](https://community.lansweeper.com/html/assets/User_Avatar.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-04-2024 11:10 PM
We have a few third party services that open tickets via email. I created an M365 Exchange Online mail transport rule to drop outbound emails to those "no reply" addresses that open tickets.
![](/skins/images/0DB7630AB1C6BBE7D93A05B2832E6E89/responsive_peak/images/icon_anonymous_message.png)