Undeliverable Email

[MarcS]

We use an outside vendor for some HR functions.  When an employee is terminated on that system, it generates an email which then creates a ticket from Do-Not-Reply@vendorcompany.com.  Obviously when closing the ticket, we get Undeliverable replies and of course, keeps opening the ticket.  Besides assigning the ticket to myself every time, what is a solid workaround for this?

[FrankSc]

Hello MarcS,
You can set up a filter to ignore specific senders. Or also ignore specific subjects. 

This can be done with regular expressions.
 

[chogan201 · Accepted solution]

We have a few third party services that open tickets via email.  I created an M365 Exchange Online mail transport rule to drop outbound emails to those "no reply" addresses that open tickets.