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Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Open Office Hours Q&A

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How do you make non-active devices active again?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:34 PM
How do you make non-active devices active again? ... View more
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How do I request my cloud account to be on USA soil?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:33 PM
How do I request my cloud account to be on USA soil? ... View more
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Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:32 PM
Are there plans to enhance Lansweeper's Deployment Module to extend its deployment capabilities? ... View more
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We're using helpdesk for our internal employee support. Will it ever be avaiable on cloud ?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:31 PM
We're using helpdesk for our internal employee support. Will it ever be available on the cloud ? ... View more
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Does Helpdesk require a separate license?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:31 PM
Does Helpdesk require a separate license? ... View more
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Is there a documented list of what does and does not get sync'd from Cloud to On-Prem?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:30 PM
Is there a documented list of what does and does not get sync'd from Cloud to On-Prem? ... View more
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Can Lansweeper scan Dell Docking station's serial number which connect to laptop?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:29 PM
Can Lansweeper scan Dell Docking station's serial number which connect to laptop? ... View more
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It would be great to create Asset types to separate workstation OS and Server OS.

Asked by Lansweeper Tech Support on ‎01-29-2025 02:28 PM
It would be great to create Asset types to separate workstation OS and Server OS for windows and linux. Or a built-in attribute to filter. ... View more
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I have assets that should fall under the delete if inactive after x days rules but it is not deleted

Asked by Lansweeper Tech Support on ‎01-29-2025 02:27 PM
I have assets that should fall under the delete if inactive after x days rules but havent been deleted. Is there sections in the asset i can check to see why it hasnt deleted. ... View more
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Any recommendations/best practices for tracking devices manually in Lansweeper?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:25 PM
Any recommendations/best practices for tracking devices manually in Lansweeper? (Devices that won't ever be scannable) ... View more
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We are looking at implementing the OT installer package. Is the scanning for OT active or passive?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:25 PM
We are looking at implementing the OT installer package. Is the scanning for OT active or passive? ... View more
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Is Lansweeper able to monitor active services for Linux OS?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:23 PM
Is Lansweeper able to monitor active services for Linux OS? ... View more
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What user permissions do you recommend that users have in a small team?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:22 PM
What user permissions do you recommend that users have in a small team? ... View more
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If I go hybrid, will I need to request for two licenses (cloud and on-premise)?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:21 PM
If I go hybrid, will I need to request for two licenses (cloud and on-premise)? ... View more
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Can the Risk Insights module replace a vulnerability scanner such as OpenVAS?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:19 PM
Can the Risk Insights module replace a vulnerability scanner such as OpenVAS? ... View more
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Outside of upgrading the Application are there any recommended steps for preventive maintenance?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:18 PM
Outside of upgrading the Application, are there any recommended steps for preventive maintenance on an on-prem Lansweeper Windows server? ... View more
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Is there assets editing history option (to see who and what was edit).

Asked by Lansweeper Tech Support on ‎01-29-2025 02:16 PM
Is there assets editing history option (to see who and what was edit). ... View more
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Do you have a comparison chart on what features are available?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:14 PM
Do you have a comparison chart on what features are available/ not available in each of the three environments (on-prem/ cloud/ hybrid)? ... View more
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Will cloud users get access to the DB for queries?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:13 PM
Will cloud users get access to the DB for queries? ... View more
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Can you set up a custom field to be read only in the web console user interface?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:11 PM
Can you set up a custom field to be read only in the web console user interface? I'd like to set up a background process to populate the field but don't want users to be able to modify the value. we are running v. 11.2.0. ... View more
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Can we have On-Prem and IT Discovery installed in same server?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:10 PM
Can we have On-Prem and IT Discovery installed in same server? ... View more
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Is there a way to bulk upload to populate fields by using say, a csv file?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:07 PM
Is there a way to bulk upload to populate fields by using say, a csv file? ... View more
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I see Intune as an option in the on-prem Lansweeper. What exactly does it scan if I add that target?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:06 PM
 I see Intune as an option in the on-prem Lansweeper in "Scanning Credentials". What exactly does it scan if I add that scan target? ... View more
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Will we see new features that are currently only on cloud alos on-prem (like API, network maps, …)?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:05 PM
Will we see new features that are currently only on cloud alos on-prem (like API, network maps, …)? ... View more
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How can I make sure the Data I have in cloud sync back down?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:03 PM
 I have Lansweeper On-prem and Cloud running. How can I make sure the Data I have in the cloud sync back down to the On-Prem instance? ... View more
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What is the best way to scan printers?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:01 PM
What is the best way to scan printers? ... View more
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Will Lansweeper Helpdesk ever make it to the Cloud version too?

Asked by Lansweeper Tech Support on ‎01-29-2025 02:00 PM
Will Lansweeper Helpdesk ever make it to the Cloud version too? ... View more
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How do I get into Lansweeper https://app.lansweeper.com/

Asked by Lansweeper Tech Support on ‎01-29-2025 01:57 PM
I am on Lansweeper On-premises, How do I get into Lansweeper https://app.lansweeper.com/ ... View more
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How can I update an asset that has no MAC address yet from (Windows) DHCP automatically.

Asked by Lansweeper Tech Support on ‎01-29-2025 01:54 PM
How can I update an asset that has no MAC address yet from (Windows) DHCP automatically? Is there some kind of integration? ... View more
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Any plans to include network motoring with alerts for down devices or other triggers?

Asked by Lansweeper Tech Support on ‎01-29-2025 01:52 PM
Any plans to include network motoring with alerts for down devices or other triggers? ... View more
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