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Open Office Hours Q&A

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Open Office Hours Q&A

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How to retire Lansweeper On-Premise (Classic) when moving to Cloud/Network Discovery?

Asked by Lansweeper Tech Support on ‎09-29-2025 01:47 PM
How to retire Lansweeper On-Premise (Classic) when moving to Cloud/Network Discovery? ... View more
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Is there dark mode on the cloud version?

Asked by Lansweeper Tech Support on ‎09-19-2025 10:18 AM
Is there dark mode on the cloud version? ... View more
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What’s next for AI into Lansweeper?

Asked by Lansweeper Tech Support on ‎09-19-2025 10:10 AM
What’s next for AI into Lansweeper? ... View more
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Which clouds, AWS, Azure, Google can Lansweeper SSO be enabled on?

Asked by Lansweeper Tech Support on ‎09-19-2025 09:52 AM
Which clouds, AWS, Azure, Google can Lansweeper SSO be enabled on? ... View more
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Can I initiate a manual scan with LsAgent instead of waiting for the scheduled scan?

Asked by Lansweeper Tech Support on ‎09-19-2025 09:48 AM
Can I initiate a manual scan with LsAgent instead of waiting for the scheduled scan? ... View more
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Does Lansweeper require a scanner deployed on our network or is it cloud based?

Asked by Lansweeper Tech Support on ‎09-18-2025 01:33 PM
Does Lansweeper require a scanner deployed on our network or is it cloud based? ... View more
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Can LsAgent be edited when changing the scanning server?

Asked by Lansweeper Tech Support on ‎09-18-2025 01:30 PM
Can LsAgent be edited when changing the scanning server? ... View more
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Can Lansweeper detect non-IP-based devices or IoT assets?

Asked by Lansweeper Tech Support on ‎09-18-2025 01:25 PM
Can Lansweeper detect non-IP-based devices or IoT assets? ... View more
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Do you know if Redjack is going to require any additional licensing?

Asked by Lansweeper Tech Support on ‎09-18-2025 01:20 PM
Do you know if Redjack is going to require any additional licensing? ... View more
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Can I deploy or patch through Lansweeper Cloud?

Asked by Lansweeper Tech Support on ‎09-18-2025 01:13 PM
Can I deploy or patch through Lansweeper Cloud? ... View more
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What features will the upcoming Redjack integration bring?

Asked by Lansweeper Tech Support on ‎09-18-2025 01:11 PM
What features will the upcoming Redjack integration bring? ... View more
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Are integrations only for Pro and Enterprise?

Asked by Lansweeper Tech Support on ‎09-09-2025 03:36 PM
Are integrations only for Pro and Enterprise? ... View more
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If I have database servers, how would I capture a report for all the databases on those servers?

Asked by Lansweeper Tech Support on ‎09-09-2025 03:21 PM
If I have database servers, how would I capture a report for all the databases on those servers? ... View more
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How would you set up a scheduled scan on the Network Discovery hub?

Asked by Lansweeper Tech Support on ‎09-09-2025 03:15 PM
How would you set up a scheduled scan on the Network Discovery hub? ... View more
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Is it possible to get an email once a scan has completed?

Asked by Lansweeper Tech Support on ‎09-09-2025 03:10 PM
Is it possible to get an email once a scan has completed? ... View more
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Where can I find a step-by-step plan to migrate from on-prem to the cloud version?

Asked by Lansweeper Tech Support on ‎09-09-2025 02:39 PM
Where can I find a step-by-step plan to migrate from on-prem to the cloud version? ... View more
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Does Lansweeper provide training resources for different types of users?

Asked by Lansweeper Tech Support on ‎09-09-2025 02:30 PM
Does Lansweeper provide training resources for different types of users? ... View more
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Is there a way to synchronize reports from the Cloud to our On-Prem installation?

Asked by Lansweeper Tech Support on ‎09-09-2025 02:23 PM
Is there a way to synchronize reports from the Cloud to our On-Prem installation? ... View more
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Do you plan on releasing a newer and faster version of LsRemote?

Asked by Lansweeper Tech Support on ‎09-09-2025 02:21 PM
Do you plan on releasing a newer and faster version of LsRemote? ... View more
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Does Lansweeper offer a hosted version?

Asked by Lansweeper Tech Support on ‎09-09-2025 02:06 PM
Does Lansweeper offer a hosted version? ... View more
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Does Cloud Discovery come with an extra cost or is it included in my license?

Asked by Lansweeper Tech Support on ‎05-23-2025 04:31 PM
Does Cloud Discovery come with an extra cost or is it included in my license? ... View more
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How to avoid duplicates between Lansweeper On-premises and Network Discovery?

Asked by Lansweeper Tech Support on ‎05-23-2025 04:28 PM
How to avoid duplicates between Lansweeper On-premises and Network Discovery? ... View more
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What happens with scans that are in progress at the time of restart?

Asked by Lansweeper Tech Support on ‎05-23-2025 04:26 PM
What happens with scans that are in progress at the time of restart? ... View more
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What is the best practice to install LsAgent during imaging?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:46 AM
What is the best practice to install LsAgent during imaging? ... View more
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Can we bulk move assets to/from/between LsAgent groups?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:42 AM
Can we bulk move assets to/from/between LsAgent groups? ... View more
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Can you add fields to the standard asset page?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:36 AM
Can you add fields to the standard asset page. For instance, your default Description field does not show up unless you edit the device. ... View more
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How to resolve unresponsive or slow Lansweeper on a Virtual Machine?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:29 AM
How to resolve unresponsive or slow Lansweeper on a Virtual Machine? ... View more
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Why can SNMPv3 not poll Cisco IOS XE devices for connected asset information?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:25 AM
Why can SNMPv3 not poll Cisco IOS XE devices for connected asset information? Or why could this info not be pulled? ... View more
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How to scan the correct Anti-virus scanner version?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:33 PM
How to scan the correct Anti-Virus version? After updating the AV scanner, Lansweeper still picks the old version even though on the laptop it's updated. How to resolve this? ... View more
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Will scheduled reports of Risk Insights be available soon?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:12 PM
Will scheduled reports of Risk Insights be available soon? ... View more
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