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‎03-05-2020 05:40 PM
I have 2 features I would like to be able to use in the helpdesk system.
1. When an agent replies to an email for a unassigned ticket, we would like that ticket to be assigned to them.
2. When an agent is assigned to a ticket, we would like the team to get a notification email that it has been assigned.
Are either of these possible?
1. When an agent replies to an email for a unassigned ticket, we would like that ticket to be assigned to them.
2. When an agent is assigned to a ticket, we would like the team to get a notification email that it has been assigned.
Are either of these possible?
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‎03-11-2020 08:46 AM
Hi bart.anstaett,
I'm moving your topic to the wishlist as both options are currently not available.
I'm moving your topic to the wishlist as both options are currently not available.
