Assigning helpdesk tickets

[bart_anstaett]

I have 2 features I would like to be able to use in the helpdesk system.
1. When an agent replies to an email for a unassigned ticket, we would like that ticket to be assigned to them.
2. When an agent is assigned to a ticket, we would like the team to get a notification email that it has been assigned.
Are either of these possible?

[ErikT]

Hi bart.anstaett,

I'm moving your topic to the wishlist as both options are currently not available.