Helpdesk Mixed Mode Login Functionality

[mdouglas]

Hi, I believe I asked this many moons ago in a long list of wish list items, but are there any plans to implement a mixed mode authentication scheme like most other helpdesk systems use? Basically, we want to automatically login if a user is logged into the workstation and they have permission to Lansweeper. If a user does not have access, prompt for an AD username/password to authenticate and switch to forms based with an LDAP query.

I've got a two part problem as to why I'm hoping to see some traction on this:

1. Currently, all of our users login to Active Directory on their workstations, and this works great for submitting tickets 80% of the time. The other 20% of the time (mainly in manufacturing and kiosks areas), we use generic logins and do not want help desk tickets submitted under these logins. We can't count on our users to properly tag the tickets themselves and it creates a lot of issues.

2. Our IT staff desperately wants to be able to use the Helpdesk on their mobile devices. None of our mobile devices are on our domain due to security reasons and most can't even be added even if we wanted them to do (iPhones, etc).

Does anyone else out there feel this is an important feature? I feel like this is a huge oversight, especially when it's so easy to implement from a programming standpoint.

Thanks,

Matt

[Esben_D]

In regards to the automatic login. This is already possible. You can make Lansweeper use integrated authentication. You can find more information on how to enable it based on your type of webserver in the knowledgebase articles below:

• IIS Express: https://www.lansweeper.com/kb/30/How-to-enable-authentication-for-IIS-Express..html
  
• IIS: https://www.lansweeper.com/kb/31/How-to-enable-authentication-for-IIS..html

A mobile app for Lansweeper in general is something which would indeed be very nice to have. However, this requires a large amount of dedicated development time. I'll add your topic to the list of users requesting this feature.

[hanielburton]

Charles.X wrote:
In regards to the automatic login. This is already possible. You can make Lansweeper use integrated authentication. You can find more information on how to enable it based on your type of webserver in the knowledgebase articles below:

• IIS Express: https://www.lansweeper.com/kb/30/How-to-enable-authentication-for-IIS-Express..html
  
• IIS: https://www.lansweeper.com/kb/31/How-to-enable-authentication-for-IIS..html

A mobile app for Lansweeper in general is something which would indeed be very nice to have. However, this requires a large amount of dedicated development time. I'll add your topic to the list of users requesting this feature.

Perhaps start with mobile-friendly, responsive web interface that will scale based on screen-size?

A native app is always ideal, but in a pinch a more mobile-friendly web interface would suffice.

This is especially useful if you need to query data quickly out in the field and don't have or can't have access to a laptop.