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mt79
Engaged Sweeper

Hi,

I installed a linked installation however the computer then died. I have tried to unlink from the cloud version however it just hangs on 'Unlink in progress' and the sync server is showing as being down. Is there a way to force the unlink?

Thanks

2 REPLIES 2
TConard
Engaged Sweeper

This is a known issue, I've had a ticket open about it for more than a month.  Awaiting feedback after they said the engineering group would need to fix it.

ErikT
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

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