Quick Tech Solutions

With our Tech Support: Regular posts with quick solutions to improve your Lansweeper experience.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blog Articles

How to re-enable disabled LsAgent clients in bulk

Certain actions can render your LsAgent clients in a disabled state. They mainly can get disabled in two ways:By manually disabling them under Scanning > LsAgent Scanning in the web console. This manu...

0 Comments

Cloud vs Cloud Relay Configuration

CloudWith the Spring 2022 release, codename 'Aymon', we've introduced Cloud. All Technology Asset Intelligence in 1 Place, taking Lansweeper to the next level. For more information on Cloud, click her...

0 Comments

Anti-Virus not detected on Windows server

QuestionWhy is my Anti-Virus software not being detected on my Windows server? AnswerWhen Lansweeper scans your assets, the anti-virus information is retrieved in mainly two ways: By scanning the WMI ...

0 Comments

How to troubleshoot a failed initial push to Cloud

When you link your local Lansweeper installation with Cloud, a number of prerequisite checks are performed to ensure your installation is ready to link. Ordinarily, if the prerequisite checks are succ...

0 Comments

Getting started with Cloud

What is Cloud? Cloud is a new way to use and access Lansweeper by using a centralized interface.Learn moreGetting startedYou can link your installation in just a few minutes.Learn howLink with Cloud u...

0 Comments

External URL's used by Lansweeper

To scan certain items and get 3rd party content into Lansweeper we address several external URL's. Your firewalls or proxy servers could potentially block these external urls, causing the featured con...

0 Comments

Experiencing high resource usage cpu/memory?

We're currently investigating reports of high resource usage (cpu/memory) on the scanning server and the scanned assets. First results show these are mostly caused by driver scanning, exchange scannin...

1 Comments

How to troubleshoot the RPC unavailable error

This post shows a troubleshooting diagram to troubleshoot the RPC unavailable scanning error. A few considerations for following the diagram:Rescan asset is done by navigating to the assets summary pa...

4 Comments