Quick Tech Solutions

The impact of migrating a Lansweeper Scanning server on LsAgent

We've promoted this post to the article: Impact of a Lansweeper migration on LsAgent scanning

How to solve email loops or note loops in the Lansweeper Helpdesk

There are two types of loops you could potentially experience in the helpdesk. In both cases, the loop will be caused by an external system sending an automatic reply, while an auto-reply is also sent...

How to re-enable disabled LsAgent clients in bulk

Certain actions can render your LsAgent clients in a disabled state. They mainly can get disabled in two ways:By manually disabling them under Scanning > LsAgent Scanning in the web console. This manu...

Cloud vs Cloud Relay Configuration

CloudWith the Spring 2022 release, codename 'Aymon', we've introduced Cloud. All Technology Asset Intelligence in 1 Place, taking Lansweeper to the next level. For more information on Cloud, click her...

Why do patched assets show as red (not up to date) in the Patch Tuesday report?

SymptomsPatched assets show as red (not up to date) in the Patch Tuesday reportAnswerKB updates are scanned from WMI (Windows Management Instrumentation), a management framework built into Windows ope...

Anti-Virus not detected on Windows server

QuestionWhy is my Anti-Virus software not being detected on my Windows server? AnswerWhen Lansweeper scans your assets, the anti-virus information is retrieved in mainly two ways: By scanning the WMI ...

In-place Windows upgrade could cause the Lansweeper service fail to start

SymptomsLansweeper service fails to start after server upgrade.DiagnosisInvestigation confirmed that when performing an in-place system upgrade, the default .NET Framework the Microsoft version ships ...

How to troubleshoot a failed initial push to Cloud

When you link your local Lansweeper installation with Cloud, a number of prerequisite checks are performed to ensure your installation is ready to link. Ordinarily, if the prerequisite checks are succ...

Getting started with Cloud

What is Cloud? Cloud is a new way to use and access Lansweeper by using a centralized interface.Learn moreGetting startedYou can link your installation in just a few minutes.Learn howLink with Cloud u...

External URL's used by Lansweeper

To scan certain items and get 3rd party content into Lansweeper we address several external URL's. Your firewalls or proxy servers could potentially block these external urls, causing the featured con...

Experiencing high resource usage cpu/memory?

We're currently investigating reports of high resource usage (cpu/memory) on the scanning server and the scanned assets. First results show these are mostly caused by driver scanning, exchange scannin...

How to troubleshoot the RPC unavailable error

This post shows a troubleshooting diagram to troubleshoot the RPC unavailable scanning error. A few considerations for following the diagram:Rescan asset is done by navigating to the assets summary pa...