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With our Tech Support: Regular posts with quick solutions to improve your Lansweeper experience.

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Blog Articles

Seeing old disconnected devices on your switches?

What if? Your switches still show devices that are disconnected. Even when the switch has been rescanned recently. Switch port connection information on the switch's summary page shows the last associ...

1 Comments

Object reference error after updating to 10.2.0.0

Symptoms In Lansweeper version 10.2.0.0, we introduced a new design for the top and left menus in the web console. However, some customers are writing in about getting an error message after upgrading...

4 Comments

Urgent: Minimal Version Increase for Syncing to Cloud

At Lansweeper, we are constantly working on improving the product and security. In version 9.3, we have improved security for syncing data between Cloud and your on-prem installation. Security is key ...

0 Comments

Suddenly seeing Access Denied scanning errors?

SymptomsLast year, Microsoft implemented hardening changes in DCOM required for CVE-2021-26414. June 14, 2022, these hardening changes are enabled by default but with the ability to disable them using...

2 Comments

Network printers not detected as a printer?

SymptomsYour network printers are being scanned but they show up as a different device type.DiagnosisIdeally, network devices like printers are scanned using SNMP. If SNMP is not enabled or available ...

0 Comments

No valid or working credentials: Intune/M365/Azure

We frequently see customers reporting an "No valid or working credentials" error when scanning Intune, Azure or M365 This error usually indicates that the supplied credentials are incorrect or that th...

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Can you jump versions when upgrading Lansweeper?

We often get the question if it is possible to jump versions when upgrading Lansweeper. Eg. Can you upgrade from version 8.xx to version 10.xx immediately or should we first install version 9.xx?The s...

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3 ways a user can create an account for Lansweeper Cloud

It is important to distinguish the account creation process from having site access. They’ve got some relation to each other, but are by and large separate things. eg. You can have an account without ...

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Cloud SSO configured but not working?

SymptomsYou have configured SSO for your Cloud site. When users are trying to log in, SSO doesn't seem to work.SolutionAs a first step, we recommend verifying your current SSO configuration. Make sure...

0 Comments

Lansweeper Helpdesk instructional webinar

Our webinar Introduction to the Lansweeper Helpdesk Ticketing System is available on our youtube channel. For your convenience, we've added timecoded links to the major topics the webinar touched on: ...

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Example Lansweeper Cloud setups

A local Lansweeper installation can be linked with a Cloud site. Linking a local installation causes the installation's current data and any subsequent data changes to be sent to Cloud. We've jotted d...

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Seeing scanning issues when scanning with LsAgent?

LsAgent scans don't generate scanning errors as the agent has the required admin rights to locally scan the machine. If you are scanning your devices with LsAgent and see scanning issues like RPC unav...

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How to solve a Lansweeper database size issue?

If you see a database size issue or a drop in performance, the first action is to run through the steps in the below article.https://www.lansweeper.com/knowledgebase/clearing-tables-to-free-up-space-a...

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How to configure SSL in the Lansweeper web console?

When Lansweeper is installed, it will automatically install a self-signed SSL certificate for when users want to use HTTPS initially. You can find this pre-installed Lansweeper certificate under Progr...

2 Comments