One of your Helpdesk Agents has left the company to pursue a lifetime dream. You want to demote that agent to a normal user to free up the Agent license. When you want to re-assign the license or demo...
What if? Your switches still show devices that are disconnected. Even when the switch has been rescanned recently. Switch port connection information on the switch's summary page shows the last associ...
Symptoms In Lansweeper version 10.2.0.0, we introduced a new design for the top and left menus in the web console. However, some customers are writing in about getting an error message after upgrading...
At Lansweeper, we are constantly working on improving the product and security. In version 9.3, we have improved security for syncing data between Cloud and your on-prem installation. Security is key ...
SymptomsLast year, Microsoft implemented hardening changes in DCOM required for CVE-2021-26414. June 14, 2022, these hardening changes are enabled by default but with the ability to disable them using...
SymptomsYour network printers are being scanned but they show up as a different device type.DiagnosisIdeally, network devices like printers are scanned using SNMP. If SNMP is not enabled or available ...
We frequently see customers reporting an "No valid or working credentials" error when scanning Intune, Azure or M365 This error usually indicates that the supplied credentials are incorrect or that th...
We often get the question if it is possible to jump versions when upgrading Lansweeper. Eg. Can you upgrade from version 8.xx to version 10.xx immediately or should we first install version 9.xx?The s...
LsAgent can be pushed silently to devices in your network. In theory, any deployment tool can be used to push LsAgent to your devices in your network, however, tools other than the Lansweeper deployme...
It is important to distinguish the account creation process from having site access. They’ve got some relation to each other, but are by and large separate things. eg. You can have an account without ...
We have recently discovered that a file is created without file extension when exporting to xls from the Assets menu.When fixed, this will be mentioned as LAN-13127 in our changelog. As a workaround,...
SymptomsYou have configured SSO for your Cloud site. When users are trying to log in, SSO doesn't seem to work.SolutionAs a first step, we recommend verifying your current SSO configuration. Make sure...
Our webinar Introduction to the Lansweeper Helpdesk Ticketing System is available on our youtube channel. For your convenience, we've added timecoded links to the major topics the webinar touched on: ...
A local Lansweeper installation can be linked with a Cloud site. Linking a local installation causes the installation's current data and any subsequent data changes to be sent to Cloud. We've jotted d...
We have received several customer reports that the prerequisite checks succeeded when trying to connect to Cloud, but the initial push fails afterward due to connection issues to all addresses. See an...
LsAgent scans don't generate scanning errors as the agent has the required admin rights to locally scan the machine. If you are scanning your devices with LsAgent and see scanning issues like RPC unav...
If you see a database size issue or a drop in performance, the first action is to run through the steps in the below article.https://www.lansweeper.com/knowledgebase/clearing-tables-to-free-up-space-a...
When Lansweeper is installed, it will automatically install a self-signed SSL certificate for when users want to use HTTPS initially. You can find this pre-installed Lansweeper certificate under Progr...
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Randomize your IP Range scanning target schedule
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Cloud Sync Issue
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Warranty scanning not working for HP Enterprise an...
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Lansweeper Installation Requirements will be updat...
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Security Insights: Why am I seeing false positives...
