scan of Mac Assets successful but report indicates unsucessfull

[Usman]

the report of Macintosh scans on lansweeper indicates that scan was unsuccesful but when we click on assets there is successfull scan and no error is reported.

thanks for your support

[Usman]

hello do i need a new account for support https://www.lansweeper.com/contact/contact-support/ ?

[ErikT]

Hi Usman,
if you navigate to the Knowledge Center > Support Portal tab, you should be set to use the Support Portal.

[Obi_1_Cinobi]

Hello there!

If you are still facing issues, we would recommend contacting support: https://www.lansweeper.com/contact/contact-support/