Learn how to resolve Lansweeper scanning issues.
This article explains how to resolve the following error: "The Lansweeper scanning server doesn't have any enabled network interfaces." In order for a Lansweeper scanning server to access the network and pull data from your assets, it must have a ne...
If the "WMI service is disabled on this machine" error occurs in the testconnection.exe tool included in your Lansweeper installation folder, it is possible that the service has been manually stopped or disabled. To resolve this scanning error: On ...
To prevent the return of incorrect autorun items, Lansweeper scans Win32_StartupCommand on client machines whose Startup value is incorrectly configured and returns an "incorrectly configured to allow autorun scanning" error in Configuration > Server...
Resolve the issue of placing an LsPush file in the import folder and no data or feedback appearing in your Lansweeper web console. If you choose to store LsPush results in files, these files must be placed in the import folder on your Lansweeper ser...
This page provides troubleshooting tips for when software installed on a Windows computer is not listed in Lansweeper's scans. Lansweeper scans Windows computers in your network for installed software. Software information scanned by Lansweeper for ...
Resolve socket errors when sending LsPush data directly to your Lansweeper server for import. You may encounter errors if you attempt to send LsPush data directly to your Lansweeper server and the connection fails. When you include /showresult in ...
Resolve the issue of no asset being created for scanned computers or devices by following these troubleshooting steps. If you have attempted to scan a computer or device, but no asset was created for it in the web console, it may be related to a var...
This page explains how to view your scanning queue under a port to troubleshoot scan issues. In most circumstances, you should view your scanning queue by opening the web console, then navigating to Scanning > Scanning Queue. The scanning queue is t...
If you're unable to scan SNMP on Ricoh printers: Ensure that SNMP is enabled on your printer.Run Lansweeper's Devicetester and resolve any issues that it discovers.If Devicetester is unable to access SNMP, set the SNMP version to Version 1 and select...
Scan logging can be enabled to help debug scan issues. By enabling scan logging, a history of Lansweeper Server scan attempts is created. Enabling scan logging can significantly increase the size of your database. Only enable this feature when it's n...
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