Troubleshooting Scanning Issues

Learn how to resolve Lansweeper scanning issues.

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Knowledge Base Articles

WMI service is disabled on this machine

If the "WMI service is disabled on this machine" error occurs in the testconnection.exe tool included in your Lansweeper installation folder, it is possible that the service has been manually stopped or disabled.  To resolve this scanning error: On ...

Lansweeper by Lansweeper Tech Support
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LsPush scan files failing to import

Resolve the issue of placing an LsPush file in the import folder and no data or feedback appearing in your Lansweeper web console. If you choose to store LsPush results in files, these files must be placed in the import folder on your Lansweeper ser...

Susan_A by Lansweeper Alumni
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View your scanning queue under port 9524

This page explains how to view your scanning queue under a port to troubleshoot scan issues. In most circumstances, you should view your scanning queue by opening the web console, then navigating to Scanning > Scanning Queue. The scanning queue is t...

Lansweeper by Lansweeper Tech Support
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Unable to scan SNMP on Ricoh printers

If you're unable to scan SNMP on Ricoh printers: Ensure that SNMP is enabled on your printer.Run Lansweeper's Devicetester and resolve any issues that it discovers.If Devicetester is unable to access SNMP, set the SNMP version to Version 1 and select...

Lansweeper by Lansweeper Tech Support
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Debug scan issues by enabling scan logging

Scan logging can be enabled to help debug scan issues. By enabling scan logging, a history of Lansweeper Server scan attempts is created. Enabling scan logging can significantly increase the size of your database. Only enable this feature when it's n...

Lansweeper by Lansweeper Tech Support
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