automatic update service not running

[schmittk]

Hi,

in the Lansweeper Dashboard we have under high priority many systemes listed with "Services: Automatic update service not running"

However If I have a look on the system itself, Windows Update Service is running.

What causes Lansweeper do report this message?

Best regards

Kurt

[Hemoco]

You need to look at the waittime of "services" in the configuration tool.

[schmittk]

I've noticed, that in table "tblservices" the state of the service "wuauserv" is reported as "Stopped"

So I've deleted one of the Windows 7 computers and initiated a new scan. Now, everything is ok.

It seems, that the service state might be from an initial scan and wasn't updated. How often are the services scanned?

[Hemoco]

That is the correct address.

The output is in table "tblservices"

[schmittk]

ok, will do that.

How do I get the output of the scanned services?

Is lansweeper@hemoco.com the correct address?

[Hemoco]

Would it be possible to mail us the output of the report and screenshots of the scanned services please.

[schmittk]

The service with the short name wuauserv is up and running on these systems.

I've noticed, that the error is only reported from Windows 7 systems.


How can we get rid of the error?

[Hemoco]

The report looks at the service name 'wuauserv', could you check if the service has the same name on your systems. (might be a language issue)