Attachments

[sewardcounty]

I have created a a new Category in the KB.

Inside this Category I have created an Article.

In the Article I attached a PDF.

When accessing the article I can see the attachment but when I click on it I receive a message stating "Error: File not found".

[Susan_A · Accepted solution]

FYI for everyone: an updated installer with a fix for this issue is now available. You can update your existing installation by following these instructions.

[sewardcounty]

The file did upload correctly and was present in the "\\[servername]\c$\Program Files (x86)\Lansweeper\Website\Knowledgebase\kbfiles" folder.

Solution from Lansweeper Support:
The problem seems to have been the "&" sign in the filename.
We will fix this in one of the next updates, as a temporary workaround you can use a filename without "&".

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We replaced the "&" with "and" in the filename and it now works. Just never thought about "&" not being an "allowed" character in a file name. 🙂

[Karel_DS]

Seems that the file either got deleted after uploading or the upload did not go as expected. Try to remove the file on the article's edit window and add it anew. It this still fails please send an email to support@lansweeper.com mentioning the problem and attaching your 'Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt' and 'Program Files (x86)\Lansweeper\Service\Errorlog.txt' files, if they exist.