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All Software found in Organization vs. asset scanned

When I look at all the software listed for my organization, it shows the total scanned assets with that software detected, but it isn't accurate. When I click on the link to show me all assets witht that software, it will list assets that don't have ...

mcclureco by Engaged Sweeper
  • 0 replies
  • 0 kudos

Asset Management Types

Good morning,I am struggling to understand how I can group assets by type (laptop, desktop, server, thin client, etc.). If I try to change Asset Type from 'Windows' to Laptop (or Desktop), LS throws an error that I cannot change the Windows type. Rig...

SJ3ff by Engaged Sweeper
  • 1 replies
  • 0 kudos

Switch data port info wrong/not updating

Hi,There something I have noticed in my Lansweeper environment that I can't figure out ... even though my switches (HP and Zyxel) and my Computers are all being scanned successfully. The correlation of the information between PC and the switch/port i...

Resolved! Server getting removed automatically

Hi Team,I have a scan target in my config like - but found some of my servers are not being detected.To troubleshoot added the individual IP to scan target and manually triggered scan. The server was scanned and the as...

praveen by Engaged Sweeper II
  • 2 replies
  • 1 kudos

Resolved! Multiple Mac-address one device

We have a number of devices with more than one Mac address (Cisco routers and access points).Is it possible to fill in a second MAC address on one Summary page?This so everything is matched to one summary page.Now we have to fill in all our informati...

LCadmin by Engaged Sweeper
  • 1 replies
  • 0 kudos

Resolved! Email ticket replies creating new tickets

Greetings. I love the fact that users can send to our helpdesk email address and it auto-creates a ticket. However, if they reply to the email they receive regarding the ticket they opened, it opens a new ticket. These replies generally ask for a st...

brigmill by Engaged Sweeper III
  • 2 replies
  • 2 kudos

Resolved! Ticket Creation

I have been unable to have a help desk ticket created by sending an email via Exchange. I've tried every setting. The email test is good. The email address itself is good. It's actually a distribution group for our PCSupport group. I'm looking to hav...

ewbarley by Engaged Sweeper II
  • 3 replies
  • 0 kudos

Resolved! Scanning Cisco APs

The devices are model 1600 Cisco Lightweight Access Points. They are controller-based, and (by default) have no user interface (ie, SSH, HTTP). The devices can be pinged. Here is the strange issue. we have ~250 APs, and only 35 are in Lansweeper...

kbuchanan by Engaged Sweeper
  • 1 replies
  • 0 kudos

Resolved! Scan schedule

Dear all ,Please I want to ask about the lanSweeper scan schedule :Its weekly ?Monthly ?yearly ?Thank you in advance

ysouii by Engaged Sweeper
  • 1 replies
  • 0 kudos