Hello everbody
We are testing the new Lansweeper Helpdesk Module in Switzerland.
Is there a possibility to disable the resolve time and to use just the initial response time in the service level agreement in the Lansweeper configuration? We use the helpdesk module for internal purposes and don't have a resolve time SLA... Leaving it to 0 days, 0 hours and 0 minutes doesn't work.
Thank you very much!
Greetings from Switzerland
Fabio