Disable Resolve Time SLA

[girimonte]

Hello everbody

We are testing the new Lansweeper Helpdesk Module in Switzerland.

Is there a possibility to disable the resolve time and to use just the initial response time in the service level agreement in the Lansweeper configuration? We use the helpdesk module for internal purposes and don't have a resolve time SLA... Leaving it to 0 days, 0 hours and 0 minutes doesn't work.

Thank you very much!

Greetings from Switzerland
Fabio

[Nick_VDB]

Unfortunately, it is not possible to disable the resolve or initial response time for a specific SLA. Once an SLA is created both 'times' are used in the tickets that make use of the SLA. We will however add this as a feature request so that this may get implemented in a future Lansweeper update.