Helpdesk ticket Auto assign not working

[ict-user]

Hi,

We are testing Lansweeper Beta.
When i select 'Round robin' or 'Load balancing' tickets do not auto assign.
We only get a e-mail that a ticket is Unasigned.

[Susan_A · Accepted solution]

If you haven't already, could you update to the latest beta release and see if the issue persists. If it does, could you send a description of the problem to support@lansweeper.com and include "beta" in the title of your message. We haven't announced the beta publicly yet, so we'd prefer to answer questions and troubleshoot issues via email.