Dear Lansweeper Support,
I am currently encountering an issue while attempting to perform a credential scan. I have followed the provided guidance on how to add credentials and map them for the scan. However, every time I attempt to run the scan, I encounter the following error message: "No potentially correct credentials."
I have attached a screenshot of the error for your reference.
I am eagerly awaiting your response on how to resolve this issue as soon as possible.
I have the same issue since a few versions back, the agentless scanning is not working on our Exchange Server. I tried to disable the firewall it doesn't change anything. Connectiontester is ok except NetBIOS which is disabled for security reasons. Was working until approximately 10.4.4.4 as far as I remember, and just after update it started to fail.
Why is the Exchange scanning option still not available as agent ? Agentless scanning is so unreliable and picky..
Ensure you are running the latest version of Lansweeper, as there was an issue in a previous version that would generate this error when it was not correct.
You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/
If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx