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Forum Posts

Bring LS data into Fabric OneLake

Hi, We're working within Fabric and with OneLake more frequently for our other data sources in order to make PowerBI reports to visualise and gain insights into the data that we have.And the reaosn why we're getting our data into OneLake is because i...

CCal by Engaged Sweeper
  • 82 Views
  • 0 replies
  • 1 kudos

Ticket history missing

Hi all.I wonder why I can't see sent eMails related to a ticket inside the ticket's history.This is a critical feature to allow an agent to see if the user get informed on something.Maybe there is an option to activate this. Who knows?And if not: Is ...

olgr by Engaged Sweeper II
  • 5126 Views
  • 3 replies
  • 1 kudos

E-mail Eventlog Alert: User login

Morning Everyone,I am trying to get a email eventlog alert together which triggers every time a specific list of users logs in. We have used eventlog alerts in the past, and the user logon report is working, so I know that it is successfully scannin...

aingram by Engaged Sweeper
  • 4144 Views
  • 2 replies
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Resolved! Lansweeper Crash

Anyone else having issues with the service crashing after upgrading? Server 2016 here.Faulting application name: Lansweeperservice.exe, version: 7.0.30.61, time stamp: 0x5b97ccf1Faulting module name: KERNELBASE.dll, version: 10.0.14393.2430, time sta...

abetzold by Engaged Sweeper III
  • 11318 Views
  • 8 replies
  • 1 kudos

User preferences

I've recently started using the helpdesk, and I've just encountered where a user wouldn't get e-mails from the helpdesk, even though his e-mail address was correctly filled in and Lansweeper wasn't giving me any errors.When I later spoke to said user...

Filter for Tickets with SLA

Hello,Is it possible to create a filter for the helpdesk to show only tickets with SLA’s on it?The only SLA filter I found is the filter “SLA Overtime”.

INNO-IT by Engaged Sweeper II
  • 2894 Views
  • 1 replies
  • 0 kudos

Networked printers on Lansweeper

I know normally Lansweeper is unable to view networked printers (from a print server). I believe it works if you manually map by IP.But one day, I added the ip ranges my printers were on to my scanning targets, and they showed up on a computer asset ...

kdang by Engaged Sweeper
  • 6927 Views
  • 2 replies
  • 0 kudos

Windows 7 GPO settings to allow scanning

I've been reading through a lot of the help desk forums trying all these various items and they seem to only halfway work, or they work inconstantly within my environment, and I can't figure out why. I have scanned my environment I have all of my en...

thomwann by Engaged Sweeper
  • 7052 Views
  • 2 replies
  • 2 kudos