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Outgoing email

Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?Note: "Add note history" boxes ar...

SalGBA by • Engaged Sweeper
  • 6390 Views
  • 3 replies
  • 0 kudos

Schedule/Calendar Ticket

Hello,I'm looking for a way to schedule a ticket in the future. For example, on January 1 I need to disable some accounts. So I want a create a ticket now that won't appear until January 1. Is there a way to do this in Lansweeper?

enush by • Engaged Sweeper II
  • 4039 Views
  • 1 replies
  • 0 kudos

Auto-close feature

I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?Thanks for the assistance!-Shawn

New inventory of computers

All,I am trying to figure out the best way to enter new inventory. I am getting in new machines and want to put them into Lansweeper. What I did was manually create a new asset in Lansweeper. I entered in the serial, MAC address, and SKU, set asse...

mwrobo09 by • Champion Sweeper
  • 4548 Views
  • 2 replies
  • 0 kudos

Installers

I don't have any previous versions and they've probably been missing for awhile. (Not sure when). I have a .bak file but i'm not quite sure how to pull that data I'd like.Any help/ideas?

cdsherman by • Engaged Sweeper
  • 6047 Views
  • 4 replies
  • 0 kudos

Deployment issue with certain installer

I have a problem that I'm only having with the deployment of GhostScript.Lansweeper is returning me following error:Result: Deployment ended: Incorrect function. Stop(Failure). Credential: (DOMAIN\installuser). ShareCredential: (user). Command: "\\se...

Ruben1 by • Engaged Sweeper III
  • 4384 Views
  • 1 replies
  • 0 kudos

User info page missing "last computer used"

On the user info page it used to show the last couple computers that the user logged into. I don't see that anymore. Any ideas on how I get that back? We are running version 7.1.100.16. Thanks in advance for any help.

philb by • Engaged Sweeper
  • 3451 Views
  • 1 replies
  • 0 kudos