Lansweeper agent can't close helpdesk tickets or enter notes

[TCHDBranson]

We have a Lansweeper 4 agent license with 3 enabled agents.

The last user we switched to be an agent can see the helpdesk tickets for the groups we assigned to him, however the box for additional comments does not appear, and there is no option to close or change the ticket status in any way.

thoughts?

[Obi_1_Cinobi]

Hello there!

I would recommend reaching out to support so they can have a look at this: https://www.lansweeper.com/contact/contact-support/

[TCHDBranson]

That's what I attempted to do.  I went to that screen and selected "Create Case".

Was I supposed to do something different?

[ErikT]

@TCHDBranson 

Could you try this direct link? https://community.lansweeper.com/t5/manage-cases/bd-p/manage-cases?pageView=case-create