Community FAQ
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Chris234
Engaged Sweeper

Hello,

I've installed the on prem trial for lansweeper on a windows 11 VM and I'm getting the error above when trying to link the local install to the cloud site. As far as I can tell there is full connectivity between the VM and website so no firewall should be blocking it. I didn't see anything related in the error in the logs. It seems like it's the right key since I just generated it and it fits the formatting of the code linking window. Anyone else have similar issues with linking their on prem install?

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

General Discussions

Find answers to technical questions about Lansweeper.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now