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Chris234
Engaged Sweeper

Hello,

I've installed the on prem trial for lansweeper on a windows 11 VM and I'm getting the error above when trying to link the local install to the cloud site. As far as I can tell there is full connectivity between the VM and website so no firewall should be blocking it. I didn't see anything related in the error in the logs. It seems like it's the right key since I just generated it and it fits the formatting of the code linking window. Anyone else have similar issues with linking their on prem install?

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.