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a week ago
Hello,
midweek I enabled (configruration/scanning setup/general) the extended display scanning in lansweeper 11.2.0.3. Several days passed, but the number of assets has not increased, and I don't see any more information about the monitors. The back half of the monitor information report table is completely empty (SizeInInch, MaxResolution, AspectRatio ...). I ran scanning jobs, direct asset scans but nothing happend. What do I need to do to make it work?
Thanks, Zoltan.
Solved! Go to Solution.
Wednesday
Dears,
Our development team is investigating. It seems that the extended display information is not fetched correctly in some cases. We hope to resolve this as soon as possible.
We regret the inconvenience this is causing.
Wednesday
Dears,
Our development team is investigating. It seems that the extended display information is not fetched correctly in some cases. We hope to resolve this as soon as possible.
We regret the inconvenience this is causing.
a week ago
We are having this issue as well. I've done several manual scans and verified that the monitors have been re-scanned, but no additional info. Nearly all of our monitors are from Dell.
a week ago
Create support case
a week ago
Yes, I tried to, but got this error message:
Now I waiting them to fix my account problem.
a week ago
1. check /Scanning/Itemwaittime/ monitor - 1 time per day, for example
2. click assets type overview - monitor - rescan assets
a week ago
1. I have already set the monitor scan time to 1 day.
2. I run the rescan on assets type overview - monitor, but I got no additional informations.
a week ago - last edited a week ago
Try this report:
Select Top (1000000) tsysOS.Image As icon,
tblAssets.AssetID,
tblAssets.AssetName,
tblMonitor.MonitorManufacturer As [Manufacturer Monitor],
tblMonitor.MonitorModel,
tblMonitor.SerialNumber,
tblMonitor.ManufacturedDate,
tblAssets.Domain,
tblAssets.Username,
tblAssets.Userdomain,
tblAssets.IPAddress,
tblAssets.Description,
tblAssetCustom.Manufacturer,
tblAssetCustom.Model,
tblAssetCustom.Location,
tsysIPLocations.IPLocation,
tsysOS.OSname As OS,
tblAssets.SP,
tblAssets.Firstseen As [Created at],
tblAssets.Lastseen As [Last successful scan],
tblExtendedDisplayUni.SizeInInch,
tblExtendedDisplayUni.MaxResolution,
tblExtendedDisplayUni.AspectRatio,
tblExtendedDisplayUni.ResponseTimeInMs,
tblExtendedDisplayUni.HDType,
tblExtendedDisplayUni.DisplayTech,
tblExtendedDisplayUni.RefreshRate,
tblExtendedDisplayUni.Panel,
tblExtendedDisplayUni.HeightinCm,
tblExtendedDisplayUni.WidthInCm,
tblExtendedDisplayUni.DiagonalInCm,
tblExtendedDisplayUni.HasSpeakers,
tblExtendedDisplayUni.HasCamera,
tblExtendedDisplayUni.HasUsbHub,
tblExtendedDisplayUni.UsbUpstream,
tblExtendedDisplayUni.NrOfUsbUpstream,
tblExtendedDisplayUni.UsbTypeADownstream,
tblExtendedDisplayUni.NrOfVGA,
tblExtendedDisplayUni.NrOfDVI,
tblExtendedDisplayUni.NrOfHdmi,
tblExtendedDisplayUni.HDMIVersion,
tblExtendedDisplayUni.NumberOfDisplayPorts,
tblExtendedDisplayUni.DisplayPortVersion,
tblExtendedDisplayUni.EnergyClass,
tblExtendedDisplayUni.SDRPer1000u,
tblExtendedDisplayUni.AverageWattUsage,
tblExtendedDisplayUni.StandByWattUsage,
tblExtendedDisplayUni.MaxWattUsage,
tblExtendedDisplayUni.WattUsageWhenOff,
tblExtendedDisplayUni.WattPowerSave,
tblExtendedDisplayUni.ACVoltage,
tblExtendedDisplayUni.ACFreqInHz,
tblExtendedDisplayUni.CurrentInA,
tblExtendedDisplayUni.CreationDate
From tblAssets
Inner Join tblMonitor On tblMonitor.AssetID = tblAssets.AssetID
Inner Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
Inner Join tsysOS On tblAssets.OScode = tsysOS.OScode
Left Outer Join tsysIPLocations On tsysIPLocations.LocationID =
tblAssets.LocationID
Left Outer Join tblExtendedDisplayUni On
tblExtendedDisplayUni.ExtendedDisplayUniId =
(Select tblAssetCustom.ExtendedDisplayUniId
From tblAssetCustom Inner Join tblAssets On tblAssets.AssetID =
tblAssetCustom.AssetID
Where tblAssets.AssetUnique = 'Mon:' + tblMonitor.MonitorManufacturer +
':' + tblMonitor.SerialNumber)
Where tblAssetCustom.State = 1
Order By tblAssets.AssetName
do you have any filled fields righter 'Last successful scan'?
a week ago
No. It is empty. This is my problem.
a week ago - last edited a week ago
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