Nothing happened after enabling extended display scanning

[Nalotz]

Hello,

midweek I enabled (configruration/scanning setup/general) the extended display scanning in lansweeper 11.2.0.3. Several days passed, but the number of assets has not increased, and I don't see any more information about the monitors. The back half of the monitor information report table is completely empty (SizeInInch, MaxResolution, AspectRatio ...). I ran scanning jobs, direct asset scans but nothing happend. What do I need to do to make it work?

Thanks, Zoltan.

[FrankSc · Accepted solution]

Dears, 
Our development team is investigating. It seems that the extended display information is not fetched correctly in some cases. We hope to resolve this as soon as possible.

We regret the inconvenience this is causing.

[KevinA-REJIS]

We are having this issue as well. I've done several manual scans and verified that the monitors have been re-scanned, but no additional info. Nearly all of our monitors are from Dell. 

[Mister_Nobody]

Create support case 

[Nalotz]

Yes, I tried to, but got this error message:

Now I waiting them to fix my account problem. 

[Mister_Nobody]

1. check /Scanning/Itemwaittime/ monitor  - 1 time per day, for example

2. click assets type overview - monitor - rescan assets

[Nalotz]

1. I have already set the monitor scan time to 1 day. 

2. I run the rescan on assets type overview - monitor, but I got no additional informations. 

[Mister_Nobody]

Try this report:

Select Top (1000000) tsysOS.Image As icon,
  tblAssets.AssetID,
  tblAssets.AssetName,
  tblMonitor.MonitorManufacturer As [Manufacturer Monitor],
  tblMonitor.MonitorModel,
  tblMonitor.SerialNumber,
  tblMonitor.ManufacturedDate,
  tblAssets.Domain,
  tblAssets.Username,
  tblAssets.Userdomain,
  tblAssets.IPAddress,
  tblAssets.Description,
  tblAssetCustom.Manufacturer,
  tblAssetCustom.Model,
  tblAssetCustom.Location,
  tsysIPLocations.IPLocation,
  tsysOS.OSname As OS,
  tblAssets.SP,
  tblAssets.Firstseen As [Created at],
  tblAssets.Lastseen As [Last successful scan],
  tblExtendedDisplayUni.SizeInInch,
  tblExtendedDisplayUni.MaxResolution,
  tblExtendedDisplayUni.AspectRatio,
  tblExtendedDisplayUni.ResponseTimeInMs,
  tblExtendedDisplayUni.HDType,
  tblExtendedDisplayUni.DisplayTech,
  tblExtendedDisplayUni.RefreshRate,
  tblExtendedDisplayUni.Panel,
  tblExtendedDisplayUni.HeightinCm,
  tblExtendedDisplayUni.WidthInCm,
  tblExtendedDisplayUni.DiagonalInCm,
  tblExtendedDisplayUni.HasSpeakers,
  tblExtendedDisplayUni.HasCamera,
  tblExtendedDisplayUni.HasUsbHub,
  tblExtendedDisplayUni.UsbUpstream,
  tblExtendedDisplayUni.NrOfUsbUpstream,
  tblExtendedDisplayUni.UsbTypeADownstream,
  tblExtendedDisplayUni.NrOfVGA,
  tblExtendedDisplayUni.NrOfDVI,
  tblExtendedDisplayUni.NrOfHdmi,
  tblExtendedDisplayUni.HDMIVersion,
  tblExtendedDisplayUni.NumberOfDisplayPorts,
  tblExtendedDisplayUni.DisplayPortVersion,
  tblExtendedDisplayUni.EnergyClass,
  tblExtendedDisplayUni.SDRPer1000u,
  tblExtendedDisplayUni.AverageWattUsage,
  tblExtendedDisplayUni.StandByWattUsage,
  tblExtendedDisplayUni.MaxWattUsage,
  tblExtendedDisplayUni.WattUsageWhenOff,
  tblExtendedDisplayUni.WattPowerSave,
  tblExtendedDisplayUni.ACVoltage,
  tblExtendedDisplayUni.ACFreqInHz,
  tblExtendedDisplayUni.CurrentInA,
  tblExtendedDisplayUni.CreationDate
From tblAssets
  Inner Join tblMonitor On tblMonitor.AssetID = tblAssets.AssetID
  Inner Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
  Inner Join tsysOS On tblAssets.OScode = tsysOS.OScode
  Left Outer Join tsysIPLocations On tsysIPLocations.LocationID =
      tblAssets.LocationID
  Left Outer Join tblExtendedDisplayUni On
      tblExtendedDisplayUni.ExtendedDisplayUniId =
      (Select tblAssetCustom.ExtendedDisplayUniId
        From tblAssetCustom Inner Join tblAssets On tblAssets.AssetID =
              tblAssetCustom.AssetID
        Where tblAssets.AssetUnique = 'Mon:' + tblMonitor.MonitorManufacturer +
          ':' + tblMonitor.SerialNumber)
Where tblAssetCustom.State = 1
Order By tblAssets.AssetName

 do you have any filled fields righter 'Last successful scan'?

[Nalotz]

No. It is empty. This is my problem.

[Mister_Nobody]

Create support case to resolve your problem