Office 365: Users With License

[CHG]

Until a few weeks ago, I could read which office 365 license was associate for each user.
I could do the same thing by starting with office 365 licenses and choosing in the “licenses” tab one of them, I would get a list of all the associated users.
Why is it that now the table “tblO365AssignedLicense” always comes up empty?
I tried to rebuild the connection with our Tenant 365, it updates the list of licenses (table “tblO365License”) but not the association with the user.
Thanks for the support

[Riley · Accepted solution]

Hi @CHG , @qvH9Eg4Z8KCm8Dd, @Wainbee  and @tosch 

Thank you for bringing this up. We are aware of an issue where Microsoft 365 Licenses to Users information is missing (bug reference LAN-16991). This is a confirmed bug, and our development team is actively working on a resolution.

Current Status:

The fix for this bug is scheduled to be released in the REL 12.3.1 version.

What You Can Do in the Meantime:

• Downgrade to a previous backup/snapshot:  If this functionality is critical to your work, you can temporarily downgrade to a previous version where this issue is not present. Any version before v12 will solve the issue.
• Wait for the Fix: If downgrading is not an option, the fix will be available in the upcoming release.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience as we address this matter. 

Best regards,
Riley
Lansweeper Support Team

[qvH9Eg4Z8KCm8Dd]

Did you get this fixed? Seeing the same here.

[Wainbee]

This has affected me as well. It started when I updated to the latest version 12.1.0.1

[tosch]

I thought that this problem only affected me.
But it's the same for me too.
Under Microsfot 365 Organizations, the licenses are displayed with the correct number.
If you select a product, the users with the licenses are not displayed.