Open new ticket with preset type

[idb]

We have quite a few ticket types. To lead users directly to a certain type from an intranet page it would be great to be able to preset the ticket type.

Something like http://myserver/helpdesk/NewTicket.aspx?tid=-999&type=Software

Is this possible?

[Obi_1_Cinobi]

Hello there!

The Lansweeper on-prem helpdesk is currently in maintenance mode, meaning new features will not be added in the near future.

Our current roadmap is focused on offering seamless Lansweeper cloud integrations to popular, industry-leading Helpdesk and Service Desk products, such as ServiceNow and others. We are committed to continuing to support the Lansweeper Helpdesk application, and we will continue to monitor all our customer needs for both the Lansweeper Helpdesk application and the 3rd party help desk applications our customers use and wish to use with Lansweeper.

Instructions to migrate your Lansweeper helpdesk to another platform can be found here: https://help-desk-migration.com/lansweeper-to-helpdesk-migration/

• For all your questions regarding this migration tool, please submit a ticket here: https://help-desk-migration.com/submit-new-ticket/

For an overview of all Lansweeper integrations, you can refer to this page: https://www.lansweeper.com/integrations/