→ The Lansweeper Customer Excellence Awards 2024 - Submit Your Project Now! Learn More & Enter Here
‎05-30-2023 11:18 PM
Hello,
Since upgrading to 10.5.0.8 I've been getting the error message "Outgoing mail error: Login error." in the E-mail account status section. Incoming status shows a green check but Outgoing status shows the error in red and mentions gmail, 2-step verification and an app password, which are setup.
I've tried using the same app password for incoming and outgoing and different app passwords but Outgoing status shows a login error either way.
Anyone else experiencing this since upgrading? Were you able to resolve it?
Thanks.
‎02-27-2024 08:28 PM
Hi, I know this is an older topic but I'm having the same issue. When I try to create a ticket, Im being told that Lansweeper cant recognize my email address, and to make sure I'm using my business email which I am. I can't contact anyone to assist. My lansweeper is completely broken and apparently I have no way to reach out for help. Any ideas?
‎02-28-2024 08:16 AM
Hello there!
I would mail to support@lansweeper.com and create two cases:
Document both cases with clear screenshots of the errors that you receive.
‎05-31-2023 04:14 PM
Hello,
I opened a support ticket Friday the 26th and wanted to ask the community if others were having this problem.
‎05-31-2023 10:07 AM
Hello there!
This has not yet been reported to us as an issue with the latest version. We would recommend reaching out to support for further assistance: https://www.lansweeper.com/contact-support/
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now