Outgoing mail error: Login error

[Trogdor]

Hello,

Since upgrading to 10.5.0.8 I've been getting the error message "Outgoing mail error: Login error." in the E-mail account status section. Incoming status shows a green check but Outgoing status shows the error in red and mentions gmail, 2-step verification and an app password, which are setup.

I've tried using the same app password for incoming and outgoing and different app passwords but Outgoing status shows a login error either way.

Anyone else experiencing this since upgrading? Were you able to resolve it?

Thanks.

[TechTim]

Hi, I know this is an older topic but I'm having the same issue.  When I try to create a ticket, Im being told that Lansweeper cant recognize my email address, and to make sure I'm using my business email which I am.  I can't contact anyone to assist.  My lansweeper is completely broken and apparently I have no way to reach out for help.  Any ideas?

[Obi_1_Cinobi]

Hello there!

I would mail to support@lansweeper.com and create two cases:

• One for your email configuration issue
• And one for the fact that you cannot access the support portal

Document both cases with clear screenshots of the errors that you receive.

[Trogdor]

Hello,

I opened a support ticket Friday the 26th and wanted to ask the community if others were having this problem.

[Obi_1_Cinobi]

Hello there!

This has not yet been reported to us as an issue with the latest version. We would recommend reaching out to support for further assistance: https://www.lansweeper.com/contact-support/