Possible bug: Uninstall lsagent is messing with folder security

[Drewww76]

Hello!

I was testing the upgrade for lsagent and when I uninstall an installed version of lsagent through the apps/features of Windows (10 or 11, same), reinstalling does not work.

I found out that for some reason, the installation program cannot read the C:\Program Files (x86)\LansweeperAgent  folder.  Apparently the security has been altered by the uninstallation.  I had to set myself as the owner of the folder to get back in it.  Once I did that, I was able to reinstall.

Anyone else has experienced this?  Could this be a bug?

Thanks!

[David_GF · Accepted solution]

Hi @Drewww76 

That's a known bug, LAN-16321. A fix will be released in an upcoming release. When a new version is released, you can look for the bug number in the changelog (https://www.lansweeper.com/product/changelog/).