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‎06-07-2023 10:57 PM - last edited on ‎04-02-2024 10:18 AM by Mercedes_O
Hi,
I have successfully installed Lansweeper on a server. I chose the cloud mgmt option. It then scans the network. When the scan finished, I noticed a few computers are getting a scan issue which is "No valid credentials found. Check encryption file". How can I resolve this?
Also, we have computers outside the network we would like to add to Lansweeper, do we still need to run lspush? Can someone direct me or send me a link on what we should do?
Much appreciated.
Steven
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‎06-08-2023 04:01 PM
Hello there!
Yes, the configuration options for LsAgent in the Lansweeper Cloud are currently still quite limited, so we would recommend enabling the Lansweeper web console to make use of the full potential: https://community.lansweeper.com/t5/cloud/enabling-the-lansweeper-classic-web-console/ta-p/65086

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‎12-16-2024 02:37 PM
I am having this same problem but I am super new to lansweeper.
I have this problem with lansweeper sites but I also have on-prem Lansweeper. I think this is one of the reasons my assets are showing vulnerabilities after I fix them.
I see the fix and I'm actually totally lost on how to implement this. Any guidance would be welcome.
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‎06-08-2023 08:50 AM
Hello there!
For the scanning issue, we would recommend the following:
- If these computers are Windows, please ensure the Windows scanning requirements are met on the assets you are trying to scan. You can find them in the following KB article: https://community.lansweeper.com/t5/requirements/windows-domain-scanning-requirements/ta-p/64247
- Additionally, double-check your credential mapping (these instructions are geared towards Lansweeper on-prem, but the process is similar in Lansweeper cloud): https://community.lansweeper.com/t5/scanning-your-network/creating-and-mapping-scanning-credentials/...
- Contact support if the above KB articles did not resolve the issue: https://www.lansweeper.com/contact-support/
For scanning computers outside the network, we would recommend using LsAgent instead of LsPush. For more information on LsAgent, you can review this KB article: https://community.lansweeper.com/t5/scanning-your-network/introduction-to-lsagent-for-windows-linux-...

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‎06-08-2023 03:54 PM
Hi,
I am looking at the LsAgent article you showed me. Just to confirm, if I want LsAgent to send the info over internet, I would need the Cloud Relay Authentication Key. And to get the Cloud Relay Authentication key, I would have to enable Lansweeper Classic web console? This is not available on the Lansweeper cloud?
Steven
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‎06-08-2023 04:01 PM
Hello there!
Yes, the configuration options for LsAgent in the Lansweeper Cloud are currently still quite limited, so we would recommend enabling the Lansweeper web console to make use of the full potential: https://community.lansweeper.com/t5/cloud/enabling-the-lansweeper-classic-web-console/ta-p/65086

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‎06-08-2023 07:29 PM - edited ‎06-08-2023 08:49 PM
Thank you!
