Ticket types - Inspiration? Share your work?

[CHRLAU]

Hi. Anyone interested in sharing their ticket types as I need some inspiration on how to make them useful.

Right now I only have some inspiration from https://www.youtube.com/watch?v=eNMifr9893Y and https://www.youtube.com/watch?v=Z1YVacwT1d4

[notesguru99]

you could follow the ITIL standards, Support, Access Request, Service Request and Event Management then drill down from there if you wish Support/Hardware/Laptop or Service Request/Email/Release from Quarantine

design the ticket types around how/what you want to report on. That is the key.

HTH