Unable to pull proper serial number of Acer Monitor

[stev_c_7]

Hi,

I have an issue with Acer specific monitors, I know this is because of Acer but is it possible to be provided a fix for this please or some assistance?

The models in question are: CB241H

[Esben_D]

Thanks!

You do not need to close the topic. It might be useful for others in the future.

[stev_c_7]

I have sent a detailed email including all the requested information. Shall I close this post?

[Esben_D]

I would suggest doing what Susan.A suggested in that post and send a ticket to our support staff with the required data.

[stev_c_7]

My issue is similar to here: https://www.lansweeper.com/Forum/yaf_postst12184findunread_Acer-monitors.aspx#post44387

[stev_c_7]

The serial number should be: MMT4MEE00172304FDC4201