Warranty End Date not showing on asset screen

[dwilliams]

Warranty scanning appears to be working in our lansweeper app. When I look at the 'Asset Warranty Status' report, I see information there. However, when I look at a specific asset, under 'Warranty End Date', there is nothing.

How can I have the warranty end date show up? The data is in the system according to the report.

[Obi_1_Cinobi]

Hello there!

Lansweeper performs an automated warranty check and warranty scanning for assets whose manufacturer is Dell, Fujitsu, Lenovo or Toshiba/Dynabook. So one of the first things to check would be if the manufacturer of the asset is supported. For more tips, we would like to refer you to this KB article: https://community.lansweeper.com/t5/scanning-your-network/automated-warranty-check-for-dell-fujitsu-...

[dwilliams]

Thanks - the devices in question are Dell machines and it seems the warranty scanning is working, but the displayed info is not. When I look at the 'Asset Warranty Status' report, I see warranty information. However, when I look at the details of one of those devices, the 'Warranty End Date' is blank. I've attached screenshots of what I'm talking about.

[Obi_1_Cinobi]

Hello there!

We would recommend creating a support case for troubleshooting purposes: https://www.lansweeper.com/contact/contact-support/

[dwilliams]

Thanks! I contacted them and looks like this is a known bug, so I guess I'll wait for the fix

"This is a known issue, and it has been escalated to our development team as a bug. A fix for it will be in a future release. Unfortunately, there is no estimated release date. We recommend checking our changelog when a new version is released to ensure this fix is included (LAN-16081)"