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Some users not AD linked

Hello,Subject & Description says it all really, a couple of users don't seem to have synced with AD & Lansweeper, the can log tickets etc but when I search for them nothing comes up however I can find their ticket and go in to the user. example below...

Bulk Remove Users

Hello:We recently upgraded our Lansweeper and added a helpdesk function. We are in the process of importing all of our tickets into the system but the users that are associated with these tickets are listed in Lansweeper multiple times. It appears ...

Combobox-->Agent/Team

Can agents or teams receive tickets based on a tickets drop down categories or custom field?

Default Agent to specific Team

Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.Thanks

AddNote API - want to disable history

Using the AddNote API it is including the history of the ticket on all updates. Is there a command line or setting we can do so these don't generate the history in the email?Thanks

Can't edit certain ticket states

I am trying to edit the description of certain ticket states (Open, In Progress, and Awaiting Reply) but nothing is happening. Are these ticket states unable to be edited?

Ticket Filter - Subscribed to "other agent"

Is there a way to filter tickets assigned to other agents (not just my own)?

Alert technician on stale ticket

Is there a way for me to alert a tech when a ticket has been sitting idle for some time regardless of the state (unless closed or resolved).

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