What do you use as a Helpdesk Ticketing Solution

[pjbate]

Hi all,

As you all know Lansweeper is a magnificent asset management solution that has delivered its value ten fold over the past couple of years. I am reaching out to see if anyone has experienced a similar level of quality application for helpdesk ticketing?

We use a very clunky system and I want to present a new solution to management so if you have any great tools that you have used in the past - I am particularly looking for a slick and responsive web-based interface, email alerting and reasonable reporting on a SQL based database.

If you have any thoughts and suggestions please let me know.

Thanks!

Peter

[CRatzlaff]

We got ServiceNow... Does anyone of you guys have this? And maybe even connected it to with Lansweeper?

[Hemoco]

We do not currently have a release date for our help desk beta, but please do contact support@lansweeper.com to be added to our list of beta testers, if you haven't already.

[sryan]

I'm contacting support about the Demo. I'm already using Beta 5107 of Lansweeper and it runs like butter. If there was a way to integrate helpdesk calls with the particular computer the person is entering a ticket on, that would be great.

I want to get my team to start linking assets to tickets to find problematic trends. Who and what is breaking often which might benefit from a replacement to reduce service calls.

Keep it going LS, awesome product.

[SarkoziL]

Thank you!

[SarkoziL]

I'm testing the Lansweeper beta and I'm more than happy to be a HelpDesk beta tester.

[Hemoco]

SarkoziL wrote:
I'm testing the Lansweeper beta and I'm more than happy to be a HelpDesk beta tester.

It appears you were not on our list of beta testers yet. We have now added you, so you will be notified of any new beta releases.

[ghelpdesk]

Will this helpdesk component be optional? We've already configured asset actions to integrate with our existing helpdesk solution.

[zibi]

When is the ETA release fo new version with helpdesk and what modules will include(e.g. SLA, CMDB, Change Management)?

z

[Hemoco]

zibi wrote:
When is the ETA release fo new version with helpdesk and what modules will include(e.g. SLA, CMDB, Change Management)?

We do not currently have a release date or a list of features that will be included. We are still in early development.

ghelpdesk wrote:
Will this helpdesk component be optional?

Yes, using the Lansweeper help desk will be optional.

[zibby]

Lansweeper wrote:

zibi wrote:
When is the ETA release fo new version with helpdesk and what modules will include(e.g. SLA, CMDB, Change Management)?

We do not currently have a release date or a list of features that will be included. We are still in early development.

ghelpdesk wrote:
Will this helpdesk component be optional?

Yes, using the Lansweeper help desk will be optional.

Any ETA for SLA, CMDB, Change Management in your Roadmaps?