Ticket notifications for Team

[dblameuser]

Is there a way to send a notification to all team members if an existing ticket is assigned to that team?

[dblameuser]

Thanks! Request submitted.

[dblameuser]

But isn't that only for new tickets?

[Michael_V]

dblameuser wrote:
But isn't that only for new tickets?

Yes, you are right.

Can you please send a mail to support@lansweeper.com with this feature request. I will add it to the list.

[Michael_V]

Go to configuration/helpdesk/e-mail settings/outgoing e-mail templates

Create a new template for "Ticket creation (sent to all agents of team, if unassigned)"