Deployments stuck on "Gathering information"?
You've pushed the deployment button. The deployment starts to run but returns an error: "Gathering information". What happened? The most common cause for deployments returning a "Gathering information...
Blog Articles
Software entries missing on your Window devices?
You've set up your Lansweeper installation. You've scanned your network. You see all your devices and their details are showing up in the console. You start to dig deeper into the magnitude of data th...
Seeing No valid or working credentials found for tenant Id... ?
You want to scan your Azure services and set up your scanning target following the Lansweeper guidelines. You hit the Scan now button, craving to see all the information of your Azure instances and s...
Need to recover the SQL Server System Administrator (SA) password?
What happened? Your Lansweeper database is installed in SQL Server, but you have lost access to the System Administrator (SA) account password to access it. Now what? You can retrieve the password, b...
Seeing duplicates in the Software History report?
You are seeing duplicate entries in the software history report. What happened? In one of our earlier releases, an issue was discovered that created duplicate entries in the software history table. ...
Troubleshooting LsAgent assets not reporting in through the LsAgent Relay service
You have set up the LsAgent relay service for your LsAgents to report in remotely. However, none or a few are not reporting in. What happened? It might be that the LsAgent relay service endpoint can...
Don't see a OU relation on your assets, even when your Active Directory is scanned?
You have your credentials all set up. The Active Directory scanning target is configured. You've scanned your network. All asset details are showing up in your inventory, all but one. You don't see th...
Do you want to get updated on the latest Quick Tech Solutions straight in Outlook?
You can keep up to date on our Quick Tech Solutions straight from Outlook. How? Go to the Quick Tech Solutions blog on our Community.Click the Options menu on the right-hand side and select Subscribe...
Moving from SQL local DB to SQL server when you don't have a backup of your Lansweeper database
When for any reason, the SQL local DB fails to start, is inaccessible, or is entirely non-functional, your Lansweeper installation is down. In this case, we advise moving to SQL Server Express, the fr...
How to sign an email with a Self-Signed S/MIME Certificate
We recently had a customer reaching out to our support to assist setting up Digitally signed emails in the Lansweeper Helpdesk. What? This blog describes how first, to create a self-signed certificate...
Troubleshooting deployments
Your deployment package fails although all requirements seem to be met. How does the deployment module work? The deployment module iterates through the below steps when deploying to a computer: Using ...
Helpdesk: O365 Email Issues
You connected the Lansweeper Helpdesk to your O365 mailbox using a login and password. All was working fine yesterday, but suddenly you are having issues connecting, or your mailing service in the Lan...
Helpdesk: The helpdesk section keeps loading.
You open the Lansweeper helpdesk, but it takes ages to load. It seems stuck and non-responsive. What happened? A corrupt value in your helpdesk filters likely causes the issue you are seeing. These ...
Helpdesk error: This ticket does not exist!
You see a new ticket has come in, open the ticket, and you are greeted with the error: "This ticket does not exist!" The error "This ticket does not exist!" commonly appears when Lansweeper attempts t...
Helpdesk error: Ticket closing has failed!
You are getting an error about tickets not closing automatically. The error states: Ticket closing has failed! One or more required custom fields are not filled in. What went wrong? All custom fields ...
Helpdesk error: No recipient(s) were found.
You are trying to send out a new note/mail from the Lansweeper Helpdesk, but the below error is thrown. "An error occurred when trying to mail the previous note. No recipient(s) were found." What happ...
SNMP scanning: SNMP disabled or wrong community
You have set up your network devices for scanning. SNMP is enabled on the devices, and the Community has been filled in. You scan the device and get a disappointing “SNMP disabled or wrong community” ...
Do you want to get updated on Lansweeper news and Quick Tech Solutions in Cloud?
You can keep up to date directly in Cloud. How? By subscribing to our RSS feeds. Adding the Lansweeper news feed Open your Lansweeper Cloud and navigate to the Dashboard tab. Click on "Create new bo...
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Security Insights: Why am I seeing false positives...
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