Quick Tech Solutions

With our Tech Support: Regular posts with quick solutions to improve your Lansweeper experience.

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Seeing high memory usage

Your CPU and Memory are what seem to be extremely high. Or, you might have multiple TCP port connections when contacting the SQL server and cannot complete port connections because all ports are in us...

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Troubleshooting remote database connection issues

You cannot connect to your database server remotely and wonder why. Is it the server connection, or is it the Lansweeper database that is ruining my carefully planned and packed afternoon?  First thin...

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Stopping a deployment

You might find yourself in a situation where deployment is stuck on a target machine, a big batch of deployments is launched, or a scheduled task is not progressing, and you want to cancel the deploym...

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The given key was not present in the dictionary

You open the Lansweeper web console, and you see an error “ The given key is not present in the Directory” Now what?  The error The given key was not present in the dictionary is rather generic and c...

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Deployments: incorrect function

You run a deployment. Unfortunately, it fails with the error Incorrect Function.  What went wrong? In most cases, the error Incorrect function indicates that the command being used has some syntax iss...

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Seeing your scanning queue stuck at the same asset?

When you see your scanning queue stuck, not processing any scans, this can have several reasons. One of them is Performance Scanning targets hogging up the queue. These Performance Scanning targets ru...

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Duplicate Assets for Windows

While scanning, Lansweeper compares the scanned data with existing data already stored in the database. If Lansweeper finds a match for the scanned data, the existing asset is updated with the scanned...

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Network devices scanned as a web server

Lansweeper finds your network devices, but unfortunately, they are discovered as a different device type. Now what?Lansweeper will use all the information it can retrieve from your devices during scan...

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Seeing a large Lansweeper database, even after cleanup?

We have recently discovered that for tblServicesUni, entries are not being cleaned up if an asset gets deleted. This table could potentially build up over time, increasing database size and impacting ...

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