Cause This error occurs when a registry scanning report is viewed before a scan has been executed. After adding a new registry key for custom registry scanning, the required scan data does not yet exist in the database. If you attempt to open the re...
Multiple customers have reported issues when attempting to scan Hikvision cameras using SNMP. Cause Hikvision cameras often do not respond to queries for the following system OID: 1.3.6.1.2.1.1.2.0 This OID is a standard system identifier that is ty...
This error occurs when Lansweeper cannot find usable credentials to scan an asset. This can happen for one of two reasons: No credentials exist that are applicable to the asset type being scanned, orExisting credentials cannot be decrypted. Why this...
Description This error indicates that the asset was successfully scanned using SNMP in the past, but the most recent scan was unable to establish an SNMP connection. As a result, Lansweeper could not update the existing SNMP data for the asset. Prim...
Description The error “SSH undefined credentials” indicates that Lansweeper was unable to locate valid SSH credentials for the targeted asset or IP range. As a result, the device cannot be scanned using SSH. Primary Cause This error most commonly oc...
Question How do I scan mobile computers, such as the Zebra TC22? When Lansweeper scans the network, they are added as network devices (but nothing else). How can we detect these devices correctly? Answer In order to scan more information, the devi...
Question Is automated traffic, such as monitoring bots or synthetic tests, restricted by default for Lansweeper Cloud? Answer We value the sensitivity of your asset data and are protecting it adequately across all our products. As such, specific s...
Question How can I find my Lansweeper Cloud Site ID? Answer You can find the Site ID for your Lansweeper Cloud site under Configuration > Site Settings. The Site Settings option is only available to site owners. If you do not see the Site Settings...
Question Our scanning account is being locked by AV because of suspicious activity. The main processes involved seem to be wsmprovhost.exe, cvtres.exe, conhost.exe, and csc.exe. Are these related to Lansweeper? Answer The processes mentioned — wsm...
Using Active Directory Group Managed Service Accounts (gMSA) for scanning with Lansweeper is currently unavailable in Lansweeper. For more information on scanning Windows assets, you can refer to this KB article: https://community.lansweeper.com/t5...
To exclude "non-active" assets from your reports, we recommend adjusting your reports so they only include assets with the “Active” state. In Lansweeper, reports and dashboards are based on SQL logic, so you can easily filter them by adding a specif...
Amazon RDS SQL Server databases are not currently supported as a hosting platform for Lansweeper. The application is designed to run on local or network-hosted SQL Server instances on Windows and does not support managed database services such as Az...
All assets created or managed within Lansweeper, whether discovered automatically or added manually, are stored in the same inventory database and count toward your licensed asset total. This includes any custom-defined asset types, such as customer...
Lansweeper on-premises does not support supernetting, nor does it support CIDR notation for setting up IP range scanning targets. IP range scanning targets can only be defined by setting a start and end IP address for the range that you want to scan...
When a user attempts to log in to the on-prem web console, Lansweeper automatically checks the Windows group to which the user belongs. Most likely, the reason you are unable to access the web console is that the group the concerning user account is...
All information on the import template can be found in the following KB article: https://community.lansweeper.com/t5/configuring-using-the-helpdesk/receive-tickets-through-the-web-console-email-api-import/ta-p/64392#heading4 If you are getting the...
A reply sent to an existing ticket via email should also be added to the existing ticket if both of the following conditions are met: Your help desk's email prefix (configured under Configuration\E-mail Settings as seen in the screenshot below) must...
Overview Some customers have reported that after upgrading their Lansweeper installation to Microsoft SQL Server 2025 Express, the Scanning Status widget on the main dashboard tab of the on-premises web console continues to show a 10 GB database siz...
Overview Lansweeper performs a series of network probes during its asset discovery process. These probes help determine which services are running on a target device and allow Lansweeper to retrieve additional contextual information where possible. ...
If you have been troubleshooting scanning errors but can no longer easily determine which assets still have active issues, you may wish to reset all scanning errors and start from a clean slate. This article explains how to safely clear the tblErrors...
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