LsAgent Automatic Update from Lansweeper

[mmazoyer]

Hey,

I'm having trouble while trying to update LsAgent. I have a machine with LsAgent 9.5.0.1 installed. The lastest version 10.4.2.0 is available at Program Files (x86)\Lansweeper\Client on the Lansweeper Agent but the installer seams to not be found by LsAgent... Here are LsAgent logs :

2024-03-14 15:57:09,820 [6] INFO Checking version. Latest Version: 10.4.2.0. Current Version: 9.5.0.1
2024-03-14 15:57:09,820 [6] INFO Update needed to version 10.4.2.0
2024-03-14 15:57:09,820 [6] INFO Downloading installer
2024-03-14 15:57:09,820 [6] INFO No installer found

The communication seems to work well because my asset is well scaned and I've access (from Lansweeper) to all of the informations without any error.

What could be the issue ?

Thanks !

[ErikT · Accepted solution]

@mmazoyer 

LsAgent will update automatically on your Windows assets when it detects that a new version is available. To ensure these updates happen, you must update your Lansweeper installation to the latest version. 

• Update Lansweeper Classic
• Update your Lansweeper Cloud scan server

[rinks]

This hasn't helped us. Our Lansweeper Classic server is fully up to date. Only some assets have been updating. Others are still at 10.4.2, 11.1.1, and only one at 11.4.1.2.

This is out of over 1700 machines we have, 1135 which are showing in Lansweeper as scanned. No clue why the other 600 aren't showing up at all or checking in let alone why one updated to the latest version and most are at 11.1.1.

[mmazoyer]

Thanks ! Finally, it had been upgrade after several LsAgent attempts without apparent reason :).