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Resolved! Assets in Stock

I plan on using Lansweeper for inventory of new monitors/pc/s/switches etc. I will enter them in manually. When I do New Asset for State I have each location with -Stock (ex. NY -Stock, NJ -Stock). I want to have a report showing me what I have i...

dtsteinb by Engaged Sweeper II
  • 6140 Views
  • 2 replies
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Resolved! Computer Name Change creates new asset

Hello,I did a brief search for this and didn't find an answer to my issue, so if one exists I apologize. Alright, so my system administrator has enabled "detect computer name change" in the configuration options on the server, yet during my testing ...

Jsydney by Engaged Sweeper II
  • 8271 Views
  • 6 replies
  • 1 kudos

Resolved! Helpdesk Agent Hours

Were is the agent worked hours stored? Looking to report on closed tickets the hours the agent has submitted."Time worked on (notes): 3 hours 30 minutes"Thanks

mrrrl by Engaged Sweeper
  • 4440 Views
  • 1 replies
  • 1 kudos

Resolved! Report filtering on sotware

I need to run a report like this on but add AVG and Atempo, so the computers displayed must have both pieces of software.Select Top 1000000 tblAssets.AssetID,tblAssets.AssetUnique,tblSoftwareUni.softwareName,tblSoftware.softwareVersionFrom tblAssetsI...

voncollr by Engaged Sweeper
  • 6273 Views
  • 6 replies
  • 0 kudos

Infinite loop ticket

A ticket was opened to remove a users email address. Ticket was opened by the user himself. When ticket is closed, it will send email to just removed email address. Server answers "Delivery failed blah blah" and ticket activates again and gets In Pro...

Juha_Otava by Engaged Sweeper III
  • 10671 Views
  • 4 replies
  • 1 kudos

File scan report

I really like the build it file scanning feature in LS; but how do I craft it into a more robust report? alls I need is to see if this exact folder is present on my machines; c:\programdata\cisco\cisco anyconnect secure mobility client\network access...

Cant create new knowledgebase articles?

HiSuddenly, i cant create new knowledgebase articles. Our helpdesk trial recently ran out, is it related to creating new knowledgebase articles? Instead of the "new article" button on the knowledgebase page, there is now "New Ticket"..My user is an A...

a_seiler by Engaged Sweeper II
  • 7895 Views
  • 2 replies
  • 0 kudos